Shipping Policy

Last Updated: September 12, 2026

We are a Pakistan-based multi-brand fashion store offering delivery across Pakistan and internationally. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are processed after payment confirmation or, for eligible Cash on Delivery orders in Pakistan, after order confirmation.

We aim to process and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

Customers may request cancellation before their order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

2. Shipping Within Pakistan

We offer delivery across Pakistan.

Customers in Pakistan may place orders using:

• Cash on Delivery (COD)

• Available prepaid payment methods

Delivery times may vary depending on the customer's location and courier service.

Estimated delivery timeframes will be communicated through the website, order confirmation, or customer support where applicable.

3. International Shipping

We offer international delivery to eligible countries.

International orders must be paid in full using the available prepaid payment methods before dispatch.

International delivery times vary depending on the destination country, courier service, customs procedures, and other factors.

Some destinations may not be serviceable due to courier restrictions, customs regulations, or other logistical limitations.

4. International Shipping Charges

International customers are responsible for applicable shipping charges.

The shipping cost will be calculated and displayed during the checkout process where applicable.

Shipping charges may vary depending on:

• Destination country

• Order weight and size

• Shipping service selected

• Courier charges

• Other logistical factors

5. Customs Duties and Taxes

For international orders, the customer is responsible for all customs duties, import taxes, VAT, tariffs, clearance fees, and other charges imposed by the destination country.

These charges are not included in the product price or standard shipping charges unless explicitly stated during checkout.

Customs charges vary by country and are outside our control.

Customers are responsible for checking their country's import rules and applicable charges before placing an international order.

6. Delivery Delays

Delivery estimates are provided for guidance only and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

• Customs clearance

• Courier delays

• Weather conditions

• Public holidays

• Strikes

• Natural disasters

• Government restrictions

• Incorrect or incomplete delivery information

• High shipping volumes

• Other unforeseen circumstances

We are not responsible for delays caused by events outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

• Full name

• Complete shipping address

• City

• Country

• Postal/ZIP code, where applicable

• Valid phone number

• Email address

We are not responsible for failed or delayed delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order needs to be reshipped because incorrect information was provided by the customer, additional shipping charges may apply.

8. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, refuses delivery, provides incorrect information, or fails to complete required customs procedures, the order may be returned to us or otherwise handled according to the courier's procedures.

Additional shipping or handling charges may apply for reshipping.

For international orders, failure to pay applicable customs duties or taxes may result in the package being held, returned, or disposed of according to the courier or customs authority's procedures. Any resulting costs may be the responsibility of the customer.

9. Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers are responsible for monitoring their shipment and ensuring that they are available to receive the package where required.

Tracking information is provided by the relevant courier and may take some time to update after dispatch.

10. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

We may request photographs, videos, packaging information, or other evidence to investigate the issue with the courier or relevant brand.

If the product itself is damaged or defective, the matter will be handled in accordance with our Exchange Policy.

11. Missing or Incorrect Items

If you receive an incorrect, missing, or different item from what you ordered, please contact us as soon as possible after delivery.

We may request your order details and photographs or other evidence to verify the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate resolution in accordance with our policies.

12. Exchange Shipping

For eligible exchanges, we will bear the applicable exchange shipping cost, subject to the conditions set out in our Exchange Policy.

Products must be unused, in their original condition, and in their original packaging to qualify for an exchange.

Exchange requests must be submitted within 21 days of the original order date.

13. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We reserve the right to refuse or cancel an order where delivery to a particular destination is not possible or is prohibited by applicable laws, regulations, courier restrictions, or other logistical limitations.

14. Contact Us

If you have questions regarding your shipment, delivery, tracking, or shipping charges, please contact our customer support using the contact information provided on our website.

By placing an order, you acknowledge and agree to the terms of this Shipping Policy.